Purchase, Delivery and Returns

Purchase, Delivery and Returns

Making a Purchase

Add product to cart, Proceed to checkout, Login to your account, Confirm order

You will then be directed to Paypal, please note you do not need a Paypal account to pay, you will note on bottom left-hand page it reads don’t have a PayPal account continue – click on continue

l if you do have a Paypal account you will need to login to Paypal to pay

Any questions about payment please contact: info@gracielane.co.uk or call 07734295177

Delivery Information (UK)

All orders require a signature upon delivery

There is a flat rate delivery charge of £2.95 for UK delivery

Your items will be dispatched using Royal Mail signed for delivery service.

Please allow up to 5 working days for your order to arrive

Delivery Information (Europe)

There is a flat rate delivery charge of £10.50 for European delivery

Orders are shipped using royal mail international signed for service.

Please allow up to 10 working days for your order to arrive

Rest of the World

There is a flat rate delivery charge of £15.95 for international delivery

Please allow up to 12 working days for your order to arrive

In a hurry?  Please contact info@gracielane.co.uk and we will see what we can do to accommodate an express delivery

 Returns

We do hope you love your received items but if for any reason you want to return them Gracie Lane is happy to offer a refund on items for a period of 14 days from the date of delivery providing the items are returned in their original condition and packaged appropriately so as not to cause damage.

Gracie Lane will not refund any postage costs.

Please email Gracie Lane for a returns number prior to returning your item.

Step 1: email info@gracielane.co.uk to receive a returns number

Step 2: Once you have received a returns number, ensure the item is packaged securely

Step 3: We recommend you use a signed for postal delivery service to return your item (Items which are lost in the post will not be refunded or exchanged)

Step 4: Gracie Lane receives goods in their original condition within 14 days from the delivery date and issues a refund.

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